Chatbots powered by Artificial Intelligence (AI) are quickly becoming the go-to technology for companies seeking to provide efficient customer service. AI chatbots have the potential to provide more accurate, personalized solutions that can reduce costs, improve customer satisfaction and create new ways of interacting with customers.
What makes AI chatbots special is their ability to learn from customers’ interactions. With enough data and training, an AI chatbot can become pretty good at understanding the context of conversations, drawing on its knowledge base to come up with appropriate answers, or suggesting relevant products or services. In some cases, AI chatbots may even outperform humans when it comes to understanding natural language.
Finding a good AI chatbot can be a daunting task. There are many factors to consider, such as the quality of dialogue, the accuracy of responses, and the ability to understand natural language processing (NLP).
Many chatbots lack versatility in their capabilities, making them difficult to use or customize. Additionally, some bots require specific coding knowledge which not everyone has.
Fortunately, there are excellent AI chatbots out there that do an exceptional job of providing meaningful conversations with users and quickly responding to queries without any issues.
We have compiled a list of our top AI chatbots for you to explore. Each one is equipped with a suite of features and pricing for you to make your experience of picking the best AI chatbot for your wants and needs as smooth and enjoyable as possible.
A Complete AI Chatbot List
Here you’ll find our list of best chatbots ranked and voted according to their functionality, usages, technology, and adoption. Please let us know in the comments below this article which AI chatbot generator on, or outside of this list, is your favorite.
ChatGPT is the first on our list because of its remarkable ability to generate conversations in a realistic manner. It offers an advanced natural language processing (NLP) model that enables it to understand the context of conversations and respond in an appropriate way.
Quick Features of ChatGPT
- Generates realistic, natural language responses
- Leverages GPT-3 technology to generate a deep understanding of conversations
- Learns from and adapts to the conversation context
- Allows for natural human-like conversations
- Includes attributes such as sentiment analysis, topic detection, and intent classification
- Supports multi-language and multi-dialect conversations
- Provides real-time responses to customer service queries, marketing questions, product support, songwriting, calculations, and much more.
Pricing of ChatGPT
The price for the language-based model is measured in tokens. You can think of tokens as pieces of words, where 1,000 tokens are about 750 words. This paragraph is about 50 tokens. Find the pricing model here:
Functionality and Uses of ChatGPT
ChatGPT offers a more natural, user-friendly interface than other AI chatbot solutions on the market as its hybrid architecture combines rule-based processing with natural language understanding to provide accurate, contextual responses like the one here below:
ChatGPT is flexible and can be used for a variety of applications like customer service, marketing automation, and data collection and seemingly integrates with other services such as CRM systems, analytics platforms, and messaging apps.
ChatGPT has Excellent customer support with a team of experts on standby to help users 24/7, and pretty advanced security measures such as encryption and authentication to protect confidential user data.
Chat GPT is our favorite AI chatbot once you have properly integrated it into your operating system just because of the sheer possibilities and human-like natural responses. The only drawback right now is that it is so popular that it is not often available to use (unless you start using the paid version of course).
ManyChat is a powerful tool that helps you to keep in touch with them and build relationships through automated conversations, known as “chatbots”. With ManyChat, you can create chatbot experiences for your website visitors, online customers, and social media followers. It’s no surprise that ManyChat ranks second on our list of the best tools for automation, read about its features below.
Quick Features of ManyChat
- Create automated conversations with your customers using ManyChat’s powerful Sequences feature
- Automate personalized messages with Tags and Conditions
- Create dynamic content using Variables in messages
- Create Webhooks and API integrations to extend the capabilities of ManyChat
- Create and manage automated Campaigns to engage with users in an organized way
- Monitor conversations with customers in Real Time on the Message Logs page
Functionality and Uses of ManyChat
The tool allows for automated welcome messages, lead capture forms, and custom flows. It provides the ability to engage customers through Facebook Messenger, SMS, and other platforms. With ManyChat, it’s easy to track and analyze customer data to get insights.
ManyChat has flexible pricing plans for different use cases and budgets. With its help, you can make powerful automated marketing campaigns with no technical skills required. On top of this, there is a thriving community of users and developers who can help when needed.
ManyChat has regular updates with new features and integrations. And last but not least, it provides support 24/7 with automated customer service flows.
With Drift chatbot, businesses can quickly capture leads and seamlessly qualify them before handing off to sales. It allows businesses to automate conversations with customers, prospects and leads at scale. It is ranked third on our list because it provides powerful analytics to help you track your conversations and segment customers according to their needs.
Quick Features of Drift
- You can set up automated conversations for customers with pre-defined answers and custom messages.
- Drift chatbots can be used on multiple channels, including web, mobile, SMS, Facebook Messenger, Line, Slack, and more.
- The software provides personalized experiences for each customer based on their context, past conversations, and more.
- You can follow up with customers automatically when they don’t complete an action or engage in a conversation.
Functionality and Uses of Drift
Drift allows for seamless integration with your existing website, CRM, and marketing automation tools. Its pre-built templates for common conversations make it easy to customize the chatbot for your business. Besides, Drift provides real-time analytics and reporting, helping you track the success of your chatbot strategy.
There is also an option for a human takeover when necessary, allowing for an easy transition from an automated chatbot to a human customer service representative. In addition, you can benefit from a customizable UI and branding.
MobileMonkey is a powerful yet easy to use chatbot platform. It enables users to create automated conversations on popular messaging platforms like Facebook Messenger, WhatsApp, and others.
Quick Features of MobileMonkey
- A/B testing to optimize customer engagement
- Automated segmentation and targeting of audiences
- CRM integration to track customer data in real-time
- Advanced analytics and reporting to monitor customer response
- Multi-language support to reach global audiences
Functionality and Uses of MobileMonkey
MobileMonkey can boast of easy to use interface for set up and customization. It also allows to send out broadcasts and newsletters from within the tool. What’s more, you can benefit from automated customer segmentation for targeted messaging.
MobileMonkey offers comprehensive reporting and analytics to track success. It also allows for integration with multiple communication channels including Facebook Messenger, SMS as well as offers automated follow up messages to ensure customers stay engaged.
TARS is a new tool designed to make life easier. It combines AI technology with natural language processing capabilities, allowing it to understand and respond to commands. It can be used to do everything from playing music and setting reminders, to gathering information on the internet.
Quick Features of TARS
- No complex coding required, simply fill in the provided templates and get started right away.
- Real-time metrics and reports of your chatbot’s performance, so you can optimize its functioning.
- The tool integrates seamlessly with various other third-party platforms, allowing you to leverage the power of existing tools.
- Flexible pricing options allow you to choose the plan that best meets your budget and requirements.
Functionality and Uses of TARS
AI powered TARS chatbot is highly versatile and can converse on any topic. Its customizable interface suits different use cases. In general, the software has a variety of conversation options that can be tailored to meet specific needs.
TARS is popular for its ability to support multiple languages, including voice recognition. It also offers real-time analysis and reporting of conversations as well as has robust analytics engine to measure customer satisfaction and ROI.
The software easily integrates with existing customer service systems and other third-party applications. On top of that, it has a low cost compared to other chatbot solutions. And last but not least, TARS is easy to deploy and maintain.
6. Zendesk Answer Bot
Zendesk Answer Bot is a powerful AI-powered tool that helps you provide fast and accurate customer service. With Answer Bot, you can answer frequently asked questions automatically, further reducing customer wait times. And, if a customer’s question doesn’t have an immediate answer, Answer Bot suggests relevant articles from your knowledge base.
Features of Zendesk Answer Bot
- Zendesk Answer Bot offers a streamlined self-service experience by automatically providing answers to frequently asked questions.
- It uses natural language processing (NLP) and machine learning technologies to understand customer inquiries and respond with the best solution.
- It helps reduce the time spent manually researching and responding to customer inquiries, saving you time and money.
- It seamlessly integrates with existing Zendesk channels so you can provide on-demand help to customers.
- Answer Bot has a built-in analytics dashboard that lets you track customer engagement and success metrics.
- It also provides users with helpful tutorials and guidance to ensure a successful self-service experience.
- You can customize Answer Bot to match your organization’s language and brand identity, making it more personalized and engaging.
- It supports multiple languages, allowing you to provide customer support to global audiences.
- You can also set up a series of rules and triggers to ensure that customers get the most appropriate answer.
Pros of Zendesk Answer Bot
- Zendesk Answer Bot is incredibly easy to set up. All you need is an existing Zendesk account and the Answer Bot feature can be enabled within minutes.
- It is designed to provide comprehensive support for customers in all stages of their journey. It can provide answers to frequently asked questions, direct customers to helpful resources, and even enable proactive customer service with recommendations.
- Zendesk Answer Bot can scale easily to meet the demands of your customer service needs.
- Zendesk Answer Bot can be easily integrated with other tools and services, such as chatbots, CRM systems and marketing automation platforms.
- The software requires minimal maintenance and can be monitored from a single dashboard.
InterCom chatbot is one of the most popular chatbots out there, and for good reason. It’s a great tool for businesses to use to automate customer service and support, providing customers with faster response times and better overall service.
Features of InterCom
- It can provide customers with quick answers to their questions and help them access the information they need.
- It can also help you better understand your customers by gathering data on their interactions and providing valuable insights into their behavior.
- With the help of Natural Language Processing (NLP) technology, InterCom chatbot can understand customer intent and provide appropriate responses.
- The chatbot is highly customizable, allowing you to adjust its personality and conversations according to your needs.
- It can be used to integrate with other tools such as live chat, SMS, email, and voice recognition.
- Last but not least, InterCom chatbot provides a secure and reliable platform for your conversations. It is fully encrypted and uses the latest security standards to ensure that your conversations are kept private.
Pros of InterCom
- With InterCom chatbot, users don’t need to learn complex commands or programming languages.
- The tool provides a more secure environment than competitors, with built-in security features.
- InterCom chatbot offers a wide range of customization options, allowing users to tailor the service to their needs.
- The software can be integrated with a variety of other services and platforms, making it highly versatile.
- InterCom chatbot is easy to maintain, allowing users to keep their chatbot running without any technical expertise.
- InterCom chatbot offers a range of analytics tools, giving users insight into how their bots are performing.
8. Salesforce Einstein
Salesforce Einstein chatbot is an AI-driven chatbot that allows customers to interact with your business in a more natural, intuitive way. The chatbot is powered by Salesforce’s cutting-edge artificial intelligence technology, Einstein. It also incorporates machine learning (ML) to continuously improve its accuracy over time
Features of Salesforce Einstein
- Salesforce Einstein can suggest relevant solutions for customers who are looking for help.
- It is also capable of capturing customer feedback and taking automated actions based on the responses received.
- Salesforce Einstein chatbot allows users to monitor customer conversations and track their satisfaction level with the product.
- It can be integrated with other Salesforce products, such as Sales Cloud and Service Cloud, to provide an enhanced customer experience.
- It can be used for personalized interactions with customers by automating mundane tasks such as sending emails and reminders.
- The chatbot can also be used to provide insights into customer behavior, allowing businesses to better understand their customers and design more effective strategies.
Pros of Salesforce Einstein
- Salesforce Einstein chatbot offers extensive support for customizations, making it easy to customize the chatbot for specific business needs and use cases.
- The chatbot is highly secure and reliable, making it ideal for handling customer queries and data.
- The software chatbot has a built-in reporting system, allowing businesses to track conversations and analyze customer behavior.
- Salesforce Einstein chatbot is highly scalable and flexible, allowing businesses to tailor the chatbot to their individual needs.
- The tool is cost-effective and easy to use, making it an ideal choice for businesses looking to create a virtual customer service experience.
9. Dasha AI
Dasha AI chatbot is an artificially intelligent bot that can help simplify your life by providing automated customer service. It has been designed to understand natural language and can understand, respond to, and act upon requests quickly and accurately.
Features of Dasha AI
- Dasha AI is designed to provide a conversational experience. The tone of the chatbot is light and friendly.
- The chatbot is designed to understand multiple languages, enabling it to interact with users from different countries.
- The software is equipped with advanced analytics capabilities, allowing it to collect insights into user conversations and behaviour.
- Dasha AI chatbot has a range of built-in features, such as sentiment analysis and natural language understanding, that help it to provide an engaging experience.
- The solution is highly secure and reliable, ensuring that customer data is protected and the user experience is seamless.
Pros of Dasha AI
- With its sophisticated Natural Language Processing (NLP) capabilities, Dasha AI chatbot is able to simulate humanlike conversations.
- Dasha AI can handle multiple simultaneous conversations and scale with your business.
- The chatbot is capable of automating routine customer service tasks, such as answering basic queries, so your team can focus on more complicated requests.
- The solution has built-in security protocols to keep customer data safe, so customers can trust their data is safe with you.
SurveySparrow chatbot is a revolutionary way to conduct surveys with the help of an AI-powered chatbot. Unlike traditional surveys, the chatbot is designed to be interactive and natural, allowing for conversational-style responses that are more engaging for respondents.
Features of SurveySparrow
- SurveySparrow allows you to create surveys with intuitive drag & drop editors and powerful logic options.
- You can use pre-built templates to quickly create surveys or start from scratch.
- Its Automation features let you tailor and automate actions based on survey responses.
- All surveys are mobile responsive, allowing your respondents to answer from any device.
- You can also track the performance of your surveys with real-time analytics and export reports.
- SurveySparrow also offers advanced features like AI-assisted surveys, personalized survey paths and more.
- It also provides complete data security with SSL encryption & bank-grade security standards.
- You can also customize your surveys with themes, fonts and colors.
- And you can monitor fraud prevention and detect malicious activity with advanced anti-spam measures.
Pros of SurveySparrow
- SurveySparrow chatbot offers a wide range of options to customize the chatbot’s appearance, making it easier to match the look and feel of your website or application.
- It also offers an array of integrations with popular platforms like Slack, Facebook Messenger and Twitter to ensure that your customers can interact with the chatbot from their preferred platform.
- Unlike its competitors, SurveySparrow chatbot offers a built-in analytics feature that allows you to track customer satisfaction levels and identify areas of improvement.
- The chatbot also includes powerful automation features, so you can automate customer support tasks to save time and resources.
- SurveySparrow chatbot offers a free basic plan, so you can test it out before committing to the premium version.
LivePerson chatbot is a conversational AI-powered platform that helps businesses take customer service to the next level. It uses natural language processing and machine learning to understand customer questions and provide accurate answers instantly.
Features of LivePerson
- LivePerson provides an AI-powered platform to help businesses create meaningful conversations with their customers.
- It is secure, using advanced levels of encryption and data protection to ensure customer data and conversations are kept safe.
- The platform is integrated with many different messaging services, allowing businesses to communicate with their customers on the platform of their choice.
- The tool also features advanced AI-powered features, such as sentiment analysis and predictive analytics to help businesses understand customer needs and preferences.
- LivePerson’s platform is designed with an open architecture, allowing businesses to easily integrate their existing systems and applications with the platform. This flexibility allows businesses to create a seamless experience for their customers.
Pros of LivePerson
- It can provide a higher level of customer satisfaction compared to other chatbots, due to its ability to recognize different accents and customer needs.
- With LivePerson, there’s no need to worry about the reliability and accuracy of its responses, as it is constantly tested and updated to ensure only the best customer support experience.
- Unlike some other chatbots, LivePerson does not rely on pre-programmed responses but instead uses a combination of AI and human interaction to provide the most accurate and helpful answers.
- Lastly, LivePerson provides businesses with the ability to measure customer satisfaction levels through its analytics and reporting features. This allows businesses to identify areas for improvement and make necessary changes to ensure the best customer experience.
Will AI Bots Take over the World?
Now the scary question most of us think about while reading this: Will AI take over the world?
Let’s ask it the ChatBot itself…
Prompt: Will AI Chatbots take over the world?
"It is unlikely that AI chatbots will take over the world. While AI technology is becoming increasingly advanced, it is still in the early stages of development and currently, AI chatbots are mainly used to automate customer service and other simple tasks. They can not perform complex tasks that require decision-making, critical thinking, and creativity. Additionally, AI chatbots are designed to operate within specific parameters and are heavily regulated to prevent any potential harm."
AI chatbots are designed and developed by humans, and the development and use of AI technology are guided by strict ethical and safety guidelines established by governments, researchers, engineers, and policymakers to ensure that the technology is used in a responsible and beneficial way. So in the end, it is up to the responsibility of humans how these AI tools will be implemented and used.
Ready to Use an AI Chatbot?
If you’re looking to upgrade your customer service game, then AI chatbots are the way to go! With automated bots, you can provide customers with improved customer service by responding to their queries quickly and accurately. Plus, these chatbots are easy to use and can take on a wide range of customer service tasks.
And as stated by the Chat Bot itself, they might not take over the world, but soon these incredible AI machines will start taking over every aspect of our businesses. Whether it’s customer service chatbots, AI story writers for SEO, or bots that will write you Social Media content or generate images with AI, or publish job posts, you’d better get used to it.
So why not give it a try and let us know your prompts, findings, and results in the comments below!